Leveraging Monitoring Data to Provide Better Customer Service
There’s no question about the benefits of social listening, but what happens after you find those customers with service and product issues? What exactly can you do with the information you find?...
View ArticleBuilding a Content Calendar and Other Talents of Community Managers
Among the many talents of Community Managers is the ability to not only write content appropriate for their brand’s online community, but to plan when and how to share it with that community. Coming up...
View ArticleThe Evolution of Community Managers to a Community Management Team
Two years ago, my grandmother hadn’t even heard of Facebook. Now, she’s a fan of every product that she’s ever even thought of purchasing. It’s a new era with more opportunities than ever to connect...
View ArticleBest Practices for Aspiring Community Managers
With Community Management positions being created at an all-time high, it might be surprising that these positions are also harder than ever for job-seekers to land. It’s always been an expectation...
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